Skip to content

Terms of Service

Last updated: March 3, 2026

1. Acceptance of Terms

By accessing, registering for, or using the HiveClaw platform and all related services (collectively, the “Service”), operated by HiveClaw (“HiveClaw,” “we,” “us,” or “our”), you (“you,” “your,” or “Customer”) agree to be bound by these Terms of Service (“Terms”). If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case “you” and “your” refer to that entity.

If you do not agree to these Terms, you must immediately discontinue use of the Service. These Terms should be read in conjunction with our Privacy Policy, which governs how we collect, use, and protect your data.

2. Eligibility

You must be at least 18 years of age (or the age of legal majority in your jurisdiction) to use the Service. By registering for an account, you represent and warrant that:

  • You are at least 18 years of age.
  • You have the legal capacity to enter into a binding agreement.
  • If acting on behalf of an entity, you are authorized to bind that entity to these Terms.
  • Your use of the Service does not violate any applicable law, regulation, or order.
  • You are not located in, or a resident of, any country subject to comprehensive U.S. sanctions, and you are not on any U.S. government restricted party list.

3. Service Description

HiveClaw provides an AI-powered software development and orchestration platform through a coordinated swarm of AI agents (the “Crab-Bees”), overseen by our orchestration agent (“Alfred,” the “Head Beekeeper”). The Service enables you to:

  • Submit project ideas, requirements, specifications, and supporting materials.
  • Receive AI-generated project estimates including scope, timeline, budget, and agent roster recommendations.
  • Fund project phases through budget-based billing.
  • Monitor real-time project execution by specialized AI agents.
  • Review and approve deliverables at phase gates.
  • Receive completed source code, deployed applications, design assets, and documentation.
  • Store and manage project credentials securely via HiveVault.
  • Communicate with the Swarm through integrated channels (dashboard, Slack, Discord, Telegram, email).

HiveClaw operates as a coordination and execution platform. While we implement rigorous quality controls including phase gates, human-in-the-loop approval steps, and automated testing, you acknowledge that the Service relies on AI-generated outputs, which may contain errors, require revision, or not fully meet expectations.

4. Account Responsibilities

4.1 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials (password, session tokens, OAuth connections).
  • All activity that occurs under your account, whether or not authorized by you.
  • Immediately notifying us at security@hiveclaw.ai of any unauthorized access or suspected compromise of your account.

We reserve the right to suspend your account if we detect suspicious activity or a potential security breach.

4.2 Account Information

You agree to provide accurate, current, and complete information during registration and to keep your account information updated. We may use the email address on file to send transactional communications related to the Service (project updates, billing, security alerts). These transactional communications are not marketing and cannot be opted out of while maintaining an active account.

4.3 One Account Per Person

Each individual may maintain only one account. Creating multiple accounts to circumvent restrictions, abuse promotions, or evade enforcement actions is a violation of these Terms.

5. Intellectual Property

5.1 Your Ownership of Output

You own the output. All intellectual property rights in source code, designs, documentation, and any other deliverables (“Generated Output”) created by the Swarm during your project belong exclusively to you, subject to the following conditions:

  • Full Payment: Ownership transfers to you upon full payment of the agreed-upon phase or project budget. Until payment is complete for a given phase, the Generated Output for that phase remains licensed to you for review purposes only.
  • Third-Party Components: Generated Output may incorporate open-source libraries or third-party dependencies that are subject to their own license terms (e.g., MIT, Apache 2.0, GPL). You are responsible for reviewing and complying with the license terms of all included dependencies. We will make reasonable efforts to document major dependencies in project deliverables.

5.2 Your Input Materials

You retain all intellectual property rights in the materials you provide to us (“Input Materials”), including requirements, specifications, documentation, wireframes, and files. By providing Input Materials, you grant us a limited, non-exclusive, non-transferable license to use them solely for the purpose of executing your project. This license terminates upon project completion or deletion.

5.3 HiveClaw’s Intellectual Property

HiveClaw retains all rights, title, and interest in and to the HiveClaw platform, including but not limited to: the orchestration logic, agent architectures, internal agent prompts (“SOULs”), infrastructure, user interface, branding, and all underlying software. Nothing in these Terms grants you any right to our platform IP.

5.4 Feedback

If you provide suggestions, ideas, or feedback about the Service (“Feedback”), you grant us a perpetual, irrevocable, royalty-free, worldwide license to use, modify, and incorporate such Feedback into the Service without obligation to you. Feedback does not include your Project Data or Generated Output.

5.5 Portfolio Rights

Unless you opt out, we may include a general, non-confidential description of your project (e.g., project type, industry, and technology stack) in our portfolio for marketing purposes. We will never include proprietary code, design files, business logic, or any confidential information. You may opt out at any time through your dashboard settings or by contacting us.

6. Payment & Billing

6.1 Budget-Based Billing

Projects are funded through budget-based billing. You may fund individual phases or the entire project in advance. Work only proceeds within the bounds of your funded balance.

6.2 Real-Time Spend Tracking

Spend is tracked in real-time and visible in your dashboard. If your funded balance for an active phase reaches zero, work pauses automatically until additional funds are added. We will never charge you beyond your funded balance.

6.3 Estimates

Estimates provided by Alfred (budget ranges, timelines, and scope) are good-faith projections based on AI analysis of your requirements. They are not fixed-price contracts. Complex, ambiguous, or evolving projects may require budget adjustments. Any adjustments require your explicit approval before additional spend occurs.

6.4 Minimum Spend & Pricing Tiers

Each pricing tier has a minimum spend requirement:

  • Starter: $50 minimum per project. Shared infrastructure, project isolation, dashboard and email communication.
  • Pro: $200 minimum per project. Priority scheduling, additional communication channels (Telegram, Slack, Discord).
  • Dedicated: $1,000 minimum per project. Dedicated VPS, full infrastructure isolation, exclusive Crab-Bee access.

Pricing and tier details are subject to change. Changes will not affect actively funded projects.

6.5 Refunds

  • Unused Funds: Any unused portion of your funded balance at the end of a project or phase is fully refundable to your original payment method upon request.
  • Consumed Funds: Funds consumed by AI compute, agent processing, infrastructure costs, and delivered work are non-refundable except in cases of material Service failure attributable to HiveClaw.
  • Disputes: If you are dissatisfied with deliverables, you may raise a dispute through the dashboard before approving the phase. We will make reasonable efforts to resolve disputes, including rework within the funded budget.
  • Refund Processing: Approved refunds are processed within 10 business days to your original payment method.

6.6 Taxes

All amounts listed are exclusive of applicable taxes. You are responsible for all sales taxes, VAT, GST, or other taxes applicable to your purchase, except for taxes based on HiveClaw’s net income.

7. Data Privacy & Retention

Your data privacy is paramount. The full details of our data practices are described in our Privacy Policy. Key commitments:

  • Project Isolation: Every project runs in complete isolation. Separate repositories, separate agent memory, separate credential scopes. No cross-project data leakage.
  • No Training on Your Data: We do not use your proprietary Project Data, Generated Output, or Credentials to train foundational AI models.
  • 90-Day Retention: Project data (code, specifications, agent memory, conversations) is automatically and permanently deleted 90 days after project completion or termination.
  • Immediate Deletion: You may request immediate deletion of all project data at any time through your dashboard.
  • Credential Responsibility: Credentials stored in HiveVault are encrypted at rest (AES-256) and scoped per-project. You are responsible for revoking third-party access (API keys, tokens, etc.) after project completion, as HiveClaw cannot revoke access to your external services on your behalf.

8. Confidentiality

8.1 Your Confidential Information

We treat all Project Data, Input Materials, Credentials, Generated Output, and non-public business information you provide as confidential (“Your Confidential Information”). We will not disclose Your Confidential Information to any third party except:

  • As necessary to provide the Service (e.g., sending project context to LLM providers via API under zero-data-retention agreements).
  • To our employees, contractors, and sub-processors who need access to perform their duties, subject to confidentiality obligations at least as protective as those in these Terms.
  • As required by applicable law, regulation, or legal process, in which case we will provide you with prior notice to the extent permitted by law.

8.2 Our Confidential Information

The internal workings of the HiveClaw platform, including agent prompts (“SOULs”), orchestration logic, pricing algorithms, internal metrics, and proprietary methodologies constitute our confidential information. You agree not to disclose, reverse-engineer, or attempt to extract this information.

8.3 Survival

Confidentiality obligations survive for 3 years after termination of your use of the Service, or for as long as the information remains confidential, whichever is longer.

9. Acceptable Use

You agree not to use the Service to:

  • Develop, distribute, or facilitate malicious software, malware, ransomware, spyware, or any code designed to harm computer systems or networks.
  • Violate, infringe upon, or misappropriate the intellectual property rights of any third party.
  • Build products or services that promote or facilitate illegal activities, human trafficking, exploitation, terrorism, hate speech, or violence.
  • Generate, distribute, or store child sexual abuse material (CSAM) or any content that exploits minors.
  • Engage in activities that violate applicable laws or regulations, including export control laws, sanctions, anti-money laundering laws, or data protection regulations.
  • Attempt to reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or internal logic of the HiveClaw platform, agent SOULs, or orchestration systems.
  • Attempt to exploit, disrupt, or interfere with the HiveClaw infrastructure, including denial-of-service attacks, injection attacks, or unauthorized access attempts.
  • Circumvent, disable, or interfere with security features, rate limiting, access controls, or any protective measures of the Service.
  • Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity.
  • Use the Service to build a competing AI development orchestration platform or to benchmark the Service for competitive purposes without prior written consent.
  • Provide false, misleading, or fraudulent information during the intake process, including misrepresenting the nature or purpose of a project.

9.1 Enforcement

HiveClaw reserves the right to investigate and take appropriate action against any suspected violation of these Acceptable Use guidelines, including:

  • Immediate suspension or termination of the offending project.
  • Suspension or permanent termination of your account.
  • Forfeiture of consumed compute credits and funds for the offending project (no refund).
  • Reporting illegal activities to appropriate law enforcement authorities.
  • Pursuing civil remedies, including damages and injunctive relief.

10. Service Availability & Modifications

10.1 Availability

We strive to provide reliable, uninterrupted access to the Service. However, we do not guarantee 100% uptime. The Service may be temporarily unavailable due to scheduled maintenance, infrastructure updates, third-party service outages, or events beyond our reasonable control. We will make reasonable efforts to provide advance notice of scheduled downtime.

10.2 Service Modifications

We reserve the right to modify, update, or discontinue any feature or aspect of the Service at any time. For material changes that affect active, funded projects, we will provide at least 30 days’ notice and ensure that projects in progress can complete under the terms in effect at the time of funding.

10.3 Beta & Experimental Features

We may offer beta, preview, or experimental features (“Beta Features”). Beta Features are provided “as is” and “as available” without warranty. We may modify or discontinue Beta Features at any time without notice. Your use of Beta Features is at your own risk.

11. Third-Party Services

The Service integrates with and relies upon third-party services, including but not limited to:

  • LLM Providers: Anthropic (Claude), OpenAI — for AI agent processing.
  • Payment Processing: Stripe — for billing and payment handling.
  • Hosting & Storage: Hetzner, Cloudflare R2, AWS S3 — for infrastructure and file storage.
  • Code Hosting: GitHub — for project repositories.
  • Communication: Resend, Slack, Discord, Telegram — for messaging and notifications.
  • Security: Google reCAPTCHA — for anti-abuse protection.

Your use of the Service is also subject to the terms and privacy policies of these third-party providers. We are not responsible for the practices, availability, or security of third-party services, though we select providers with strong security and privacy track records.

12. Termination

12.1 Termination by You

You may terminate your account at any time by using the account deletion feature in your dashboard or by contacting support@hiveclaw.ai. Upon termination:

  • Active projects will be paused and moved to a termination state.
  • You may export your project data (source code, deliverables) before deletion occurs.
  • Unused funded balances will be refunded to your original payment method.
  • All personal data and project data will be permanently deleted in accordance with our Privacy Policy.

12.2 Termination by HiveClaw

We may suspend or terminate your account, in whole or in part, if:

  • You breach these Terms or our Acceptable Use policy.
  • We are required to do so by law or court order.
  • Your account poses a security risk to the Service or other users.
  • Your account has been inactive for more than 12 consecutive months with no active or funded projects.

For violations that do not involve illegal activity or imminent harm, we will provide 30 days’ notice and an opportunity to cure the breach before termination. For serious violations, we may act immediately.

12.3 Effect of Termination

Upon termination, the following provisions survive: Intellectual Property (Section 5), Confidentiality (Section 8), Limitation of Liability (Section 14), Indemnification (Section 15), Dispute Resolution (Section 16), and any other provisions that by their nature should survive termination.

13. Warranties & Disclaimers

13.1 Our Commitment

We commit to providing the Service with reasonable skill and care, enforcing project isolation, encrypting credentials at rest, implementing phase-gate quality controls, and operating transparently regarding how your data is used.

13.2 Disclaimers

EXCEPT AS EXPRESSLY PROVIDED IN SECTION 13.1, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the foregoing, HiveClaw does not warrant that:

  • AI-generated code will be free of bugs, errors, security vulnerabilities, or defects.
  • Generated Output will meet your specific requirements or expectations in all cases.
  • The Service will be uninterrupted, timely, secure, or error-free.
  • Estimates provided by Alfred will precisely reflect actual project costs or timelines.
  • Generated Output will not inadvertently include patterns similar to publicly available code, which may be subject to third-party licenses.

You acknowledge that AI technology is probabilistic in nature and that you are responsible for reviewing, testing, and validating all Generated Output before deploying it in production environments.

14. Limitation of Liability

14.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HIVECLAW, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • Your use of or inability to use the Service.
  • Any errors, bugs, or vulnerabilities in Generated Output.
  • Unauthorized access to or alteration of your data.
  • Any third-party conduct or content on or related to the Service.
  • Any AI-generated output that does not meet your expectations or requirements.
  • Business losses resulting from downtime, delays, or service interruptions.

14.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HIVECLAW’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU HAVE PAID TO HIVECLAW IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

14.3 Exceptions

The limitations in this Section 14 do not apply to: (a) liability arising from HiveClaw’s gross negligence or willful misconduct; (b) HiveClaw’s breach of confidentiality obligations regarding your Credentials; or (c) any liability that cannot be excluded or limited under applicable law.

15. Indemnification

You agree to indemnify, defend, and hold harmless HiveClaw, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, demands, losses, damages, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

  • Your use of the Service in violation of these Terms.
  • Your violation of any applicable law, regulation, or third-party right.
  • Your Input Materials or instructions infringing upon the intellectual property rights of a third party.
  • Your deployment of Generated Output in a manner that causes harm to third parties.
  • Any Credentials you provide that result in unauthorized access to third-party systems due to your failure to properly scope or revoke access.

We will provide you with prompt written notice of any claim and cooperate reasonably in the defense. You may not settle any claim without our prior written consent if the settlement would impose obligations on us or admit fault on our behalf.

16. Dispute Resolution

16.1 Informal Resolution

Before initiating any formal dispute proceeding, you agree to contact us at legal@hiveclaw.ai and attempt to resolve the dispute informally for at least 30 days. Most disputes can be resolved quickly and amicably through direct communication.

16.2 Binding Arbitration

If the dispute is not resolved informally within 30 days, you and HiveClaw agree that the dispute shall be resolved through binding arbitration administered under the rules of a mutually agreed-upon arbitration body. The arbitration shall be conducted in English. The arbitrator’s award shall be final, binding, and enforceable in any court of competent jurisdiction.

16.3 Class Action Waiver

To the maximum extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If this class action waiver is found unenforceable, the entirety of this arbitration provision shall be null and void.

16.4 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidentiality obligations.

17. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws principles. To the extent that arbitration is inapplicable or unenforceable, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware for the resolution of any disputes.

18. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay results from circumstances beyond the party’s reasonable control, including but not limited to: natural disasters, acts of war or terrorism, epidemics or pandemics, government actions or orders, failure of third-party infrastructure providers, internet outages, or disruptions to AI model APIs by upstream providers. The affected party will make reasonable efforts to mitigate the impact and resume performance as soon as practicable.

19. Export Compliance

The Service may be subject to U.S. export control and sanctions laws and regulations. You agree that you will not, directly or indirectly, export, re-export, or transfer any part of the Service or any Generated Output to any country, entity, or person prohibited by applicable export control laws without first obtaining all required government authorizations.

20. Open-Source Software

The Service and Generated Output may incorporate or depend upon open-source software components. Such components are licensed to you under their respective open-source licenses, not under these Terms. Nothing in these Terms limits your rights under, or grants you rights that supersede, the terms of any applicable open-source license. To the extent any open-source license requires us to make source code available, we will do so upon request.

21. Modifications to These Terms

We reserve the right to modify these Terms at any time. When we make material changes:

  • We will post the updated Terms on this page with a revised “Last updated” date.
  • We will notify you via email and/or in-app notification at least 30 days before the changes take effect.
  • Active, funded projects will continue under the Terms in effect at the time of funding unless you accept the new Terms.

Your continued use of the Service after the effective date of revised Terms constitutes acceptance of the updated Terms. If you do not agree to the revised Terms, you must discontinue use of the Service before the effective date.

22. General Provisions

  • Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and HiveClaw regarding the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.
  • Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.
  • Waiver: The failure of HiveClaw to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of HiveClaw.
  • Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction, including in connection with a merger, acquisition, or sale of assets. Any attempted assignment in violation of this section is void.
  • No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms.
  • Notices: Notices to you will be sent to the email address associated with your account. Notices to us should be sent to legal@hiveclaw.ai. Notices are deemed received when sent via email.
  • Headings: Section headings are for convenience only and do not affect the interpretation of these Terms.
  • Relationship: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and HiveClaw.

23. Contact

For questions about these Terms, to report a violation, or for legal inquiries: